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| Overview |
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Works with RayMedi POS software store server : Online & Offline mode. |
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RayMedi mKOT application downloads the menu, price and other details required directly from the server. |
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Once product is selected quantity and remarks can be given. As part of the product selection standard modifiers can be selected. The remark is used to communicate any special requirements given by the Customer. |
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Completed mKOT is saved directly on the server database and the mKOT is printed in respective kitchen.
Automatic routing of orders to different kitchen / service area like veg kitchen, non-veg kitchen, beverage bar etc. |
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If the server is in offline, mKOT is stored in the mobile device and can be printed from the mobile device using Wi-fi or bluetooth interface. Such mKOT are synchronized with the server when it comes to online. |
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Menu items can be selected based on the menu classification [category as in the touch screen interface]. |
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Automatic routing of orders to different kitchen / service area like veg kitchen, non-veg kitchen, beverage bar etc. |
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Alert to steward when food is ready: Helps in serving the food hot and reducing the frequent poll-checks done by steward. |
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| Operational Benefits |
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50% lower visit to Kitchen for serving Customer [no need to go to kitchen to communicate orders. Go only to pick up food for delivery] |
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Steward time saving so that he can service Customer better. |
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Application performance / Steward performance is drastically improved because of easy item selection methodology. |
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Customers need not wait when there is a server breakdown, since the application switches to offline mode automatically. (No hand billing). |
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Accuracy of order capture,delivery and accuracy of billing. Tracking unbilled KOT to make sure every order served is billed. Quick communication of order to the kitchen reducing the waiting time for Customers & improving the table utilization in the restaurant [i.e. you can serve 1 set of Customers extra per table in each session] and few more. |
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| Business Benefits |
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Increase sales through improved Customer satisfaction. |
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Recurring business from same Customers as Customer service is improved. |
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Professional & systematic operations help to build brand image and attract more Customers. |
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Helps to measure and improve table utilization. |
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| Technology |
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RayMedi mKOT Application can be deployed on any Windows CE mobile device. The same application can be ported to other languages depending on the Mobile device chosen by the Customer for deployment. |
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| Summary |
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A simple mKOT is useful for restaurant to provide improved Customer service and satisfaction. The same can be supported on entry level mobile devices with limited capability. |
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